Microsoft Dynamics CRM

The Allium solution, based on Microsoft Dynamics CRM, is an environment for recording and managing all customer-perceived activitiesrelated toproducts or services. This includes storing information about personal meetings, contacts, offline and online marketing responses, and about the product itself (timeliness of delivery, delivery quality, complaint responses).

Our system is built on the MS Dynamics CRM platform, and currently uses Dynamics 365 with our own proven Sales Support System. This implementation is based on our extensive experience, and our respect for the needs of our clients.

What the CRM system can do for you

Organization of all business activities,

monitoring of potential clients, and records of clients and suppliers


and record storage of email and telephone communications

Help organizing marketing activities

such as newsletter distribution or letterpress

Links to e-shops, sites, portals

and integration with other systems

Support for service activities

and tracking

Work with documents

you receive or send to clients

Do you want to know more about this solution?

Available functionality

Creating an offer

Our CRM solution includes several tools to support offer creation. In addition to phone and direct mail,  time-based planning of sales agents’ activities, analysis of the activity from meetings and quoting procedure can all be managed.

Improving offers

Our solution iprovides recognition of development and adjustments for our own offerings by analyzing helpdesk queries,lost business opportunities, and reports from service engineers.

Automated data processing

Our software accepts, produces and stores customer data, business communications, personal meetings, and site or store visits. Additionally, it collects all customer reactions, comments and complaints. Gathering all customer feedback in one place allows for better customizations to be made, and results in a more intuitive experience for the customer.

Does MS Dynamics CRM sound right for you?

Request a product presentation

Contact us

<strong>Zdeněk Opršal</strong> product manager
Zdeněk Opršal product manager